"Doctor Sun! I respect you very much. Let me tell you, my wife is in her hometown and not in Binhai. I'm quite lonely alone, right? "I really think highly of you, and I really want to develop a relationship with you. I don't have any bad intentions. I don't know why I couldn't log into WeChat just now, but I didn't finish what I wanted to say, so I called Dr. Sun. I hope you can consider having a meal with me and make friends with me…" Wang Fuqing kept nagging into the phone.
Old Sui looked at the few people in the room. Sun Yuanyuan mouthed, signaling Old Sui to speak. "Who are you?" Old Sui snorted in a low voice.”
"Wrong number?" The other end of the line was followed by a busy tone. Wang Fuqing hung up the phone.
"Old Sui, your voice is too magnetic." Hao Mengjiao gave Old Sui a thumbs up.”
"If there's someone like this again, just look for me." Old Sui waved his hand and went downstairs.
"He must have been frightened.”Sun Yuanyuan set Wang Fuqing's phone number to silent. Out of sight, out of mind.
"If there are patients later, please ask them to wait for a while. Director Li called me to attend a meeting.”Sun Yuanyuan reminded Hao Mengjiao and Chen Yaoyao.
"It's fine. Director Li called the department directors for a meeting. He will inform Zhou Jie beforehand that he won't be registering for the time being.”Hao Mengjiao said.
"Why are you having a meeting?" Chen Yaoyao asked.
"It seems to be a problem of consumption. I didn't hear it clearly. Let's go over and take a look.”Sun Yuanyuan rushed to the director's office. Director Li wasn't there. Instead, Deputy Director Chen Yuxing was presiding over the meeting. Pan Shi and Liu Shaofeng were also there. Pang Zhongshu wasn't there. There were two other ladies present.
"Let me introduce you. This is Director Sun Yuanyuan from Beijing.”Chen Yuxing introduced everyone. "These two beauties are the two supervisors of our consulting group, Zhao Hong and Bai Qing.”After everyone sat down, Chen Yuxing said,"The meeting today is mainly about the recent decline in the consumption rate. A high consumption rate can create value for the hospital, and we can also increase our personal income.”
"Let me say it first. Most of the patients who have been receiving patients recently have psychological expectations. Our counselor will guarantee the treatment fees to the patients during the chat. In particular, some patients were guaranteed to be cured with 500 yuan. After they came, the examination alone would cost 200 to 300 yuan. If it was a difficult disease, the examination fee would not be less than 400 to 500 yuan. The patient ran away as soon as he saw the bill for the examination. His expenses would definitely drop.”Liu Shaofeng's consumption rate had dropped the most recently, so he was the most resentful.
"I have the same problem.”Pan Shi said," We haven't even seen the patient yet. We have to see the results of the examination before we can roughly estimate the cost. We haven't even seen the patient yet, and we dare to tell the patient the specific cost. Isn't that a joke? It's also very difficult for us to develop.”
"I don't have many patients here, so I haven't found too many problems.”Sun Yuanyuan saw that everyone was looking at her after Pan Shi finished speaking, so she quickly spoke.
"Alright, tell me about the situation!”Chen Yuxing gestured to Zhao Hong and Bai Qing.
Zhao Hong was slightly older, about 35 or 36 years old. She was slightly plump but had delicate facial features. She was wearing a formal suit. "Then I'll go first." Zhao Hong had been taking notes just now. She drew a circle on her notebook."I've calculated the number of patients in the past month. Last month, there were 529 patients, and the consumption rate was 74%. It was 6% lower than the previous month. The first one is that some of our advisors have guaranteed the fees to individual patients in order to bring benefits to the hospital. The second reason was that there were too many words about the cost of bidding, so the patients who came were more calculative about the cost."Thirdly, we've conducted a follow-up visit for patients who have not spent money or have not spent enough money. We still hope that our frontline medical staff can communicate more with the patients. Since the patients have come to the hospital, they definitely want to be treated. The cost is only a small aspect.”
"It's the same situation on my side.”Bai Qing also said," Many patients complain that the doctors don't communicate with them and just let them have a checkup or surgery. The patients don't even know what's wrong with them after they pay. Therefore, there would be great doubts about further payment. Therefore, we should monitor the situation where there is a fee guarantee during the conversation. Our frontline medical staff also have to communicate well with the patients. This way, we can work together to increase the consumption rate.”
"We have a clear rule for first-line consultation. The consultation time for each patient cannot be less than twenty minutes, and the communication time with the patient cannot be less than five minutes, so there must be enough time to communicate.”Liu Shaofeng leaned against the back of the chair and crossed his arms.
"Then let me tell you," Chen Yuxing frowned,"Director Sun asked me to host this meeting, so I must solve this problem." If there are patients who are really in trouble, contact me directly and see if I can give them a discount. Those who can go through medical insurance can go through medical insurance. This was how people felt. As long as they spent a certain amount, they would be more willing to continue spending. If there was a consultation fee for the patient, try not to talk about the price with the patient. Instead, talk about the value. For example, if the surgery was extended, many patients would definitely be scared away by the fee of 4500. If we talk about value and start from the patient's psychology and life, we can resonate with the patient, and the patient will relax his attention on the price.”
"Director Sun, do you have any opinions?" Liu Shaofeng said.
"No, I don't know much about it either. I don't have many patients here. I think there are two or three who haven't spent money yet. I'll also learn from everyone."
"Sorry for being late!" Pang Zhongshu pushed the door open and entered.
"Old Pang, you came at the right time. Tell us about the recent problem of poor consumption. We've discussed it before. You have the highest consumption rate among the few consultation rooms.”Chen Yuxing gestured for Pang Zhongshu to sit down.
"Actually, we've been communicating about this issue for the past few years. There are hundreds of people, and we can't ask every patient to spend money. It would definitely be effective to contact them often.，Our cute girls can guarantee the fees, but they have to learn to make false promises.”Pang Zhongshu opened his notebook.
"This fake promise is used by many hospitals for consultation. Whether it's the efficacy or the cost, they need to use fake promises.”
"Old Pang, tell me in detail how this fake promise is used.”Chen Yuxing was very satisfied with Pang Zhongshu's condition.
"To put it bluntly, all promises have a premise. This is a fake promise. There are girls here. Let me give you an example. When your little boyfriend says that he'll buy you a bag when his salary is high, that's a fake promise. Who knows when his salary will be high? Who knows how high it is? Actually, she didn't want to buy it. If she wanted to buy it, she would have sent the bag to you. How can we make false promises during a consultation? It was to tell the patient that the treatment would definitely have an effect after the face-to-face consultation. In other words, under normal circumstances, the cost would be much. The specific situation would still need to be determined after the face-to-face consultation. This way, it will give our clinic a lot of room for explanation.”
The first thing that came to Sun Yuanyuan's mind was that He Jie had said many things to her. They seemed to be in line with Pang Zhongshu's false promise.'I'll get married after I succeed in my start-up'. Who knows what success is and how long it will take? Wouldn't that be a long time?
"We don't have Chief Physician Pang's energy!”Liu Shaofeng stood up." Old Chen, that's enough. I still have a test result to get. Why don't you guys talk first?"”
"Let's end the meeting first. If you have any problems in the future, communicate with me in time.”Seeing that Pan Shi couldn't sit still anymore, Chen Yuxing could only announce the end of the meeting.
"Alright, let's go back and tell the team members about the technique of making false promises.”Bai Qing, Zhao Hong, and the other directors left. After bidding farewell to Chen Yuxing, they left the director's office.
Sun Yuanyuan returned to the consultation room and sorted out the patients she had received that day. It turned out that she also had six patients who had not spent any money and had only paid the registration fee. There was also a patient who spent less than 500 yuan. There were only 17 patients who spent more than 5,000 yuan, and there were only two patients who spent more than 10,000 yuan. It seemed that he still had to improve the effect of receiving patients. The treatment that he had discussed with Director Li was a minimum of 30,000 yuan for the first two months. After two months, he would only have a basic salary of 10,000 yuan. The rest would depend on the patient's consumption. If this continued, after two months, he would not even be able to get 30,000 yuan. He felt a strange sense of crisis.
"Is Brother Mooncake alright?" Zhang Xue sent a message.
"No problem. I just heard the sound of slapping next door and the line almost collapsed. Can't you ask yourself?。”
"I just think that Brother Mooncake is too amazing. In the beginning, he was able to find out a person's home address with just a photo. The key photo is yours. Also, recently, he helped me organize my WeChat account and helped me clear out a lot of dead fans.”
"Don't tell me you've taken a fancy to her?"
"If not for her age, she would really be quite suitable.”
"I can't be bothered with you. When you see me in person, you definitely won't think so.”
"It's just that she's not good-looking and a little ugly, but she's a good person. I'm already past the age of being obsessed with looks.”
"Alright, you're so impatient. If your Mooncake Brother can't satisfy you in the future, I can even prescribe some medicine for you.”
"You're just a Mongolian doctor. There's still a month left.”
This book is provided by FunNovel Novel Book | Fan Fiction Novel [Beautiful Free Novel Book]