"Sir, it's useless for you to ask our manager to come over.”
The receptionist patiently advised.
Their attitudes were still very good, and they did not fall out with each other because of this.
"Why don't we forget about it?"
Zhang Xiaoning tugged at Wu Hai.
Su Yiwen also nodded." That's right. If you can't stay, then stay somewhere else. I'm already satisfied to be able to stay in a five-star hotel. Little brother, you don't have to refund my money."”
"It's nothing. I just want to talk to their manager.”
Wu Hai replied softly. Then, he repeated it to the receptionist in a serious tone.
"Please call your manager for me.”
"Yes, sir."
The receptionist agreed. They seemed to be used to this kind of thing.
There were often people who would get angry and make things difficult for the front desk staff when they could not get the room they wanted.
Therefore, these receptionists had been through hundreds of battles.
Not to mention Wu Hai's good attitude, even if someone pointed at their nose and scolded them, they would laugh it off.
This was the professionalism of the staff of a five-star hotel.
Seeing that they could not persuade Wu Hai, they picked up the phone at the counter and dialed a number.
"Manager, please come over. There's a gentleman looking for you.”
After the receptionist finished contacting him and hung up the phone, she replied politely," The manager will be here soon. Please wait a moment."”
Three to four minutes later.
A middle-aged man in a suit and leather shoes walked over quickly.
He had a badge on his chest with the words 'Housekeeping Manager' written on it.
"Hello, sir."
As soon as he got close, the room manager immediately smiled brightly and apologetically.
"I'm really sorry. There's really no first-class suite left. Our hotel is also very helpless.”
"How about this, sir? You can book three luxurious single rooms and the hotel will give you a 5% discount. What do you think?”
It was just two simple sentences. First, he rejected her, then he apologized and gave her some benefits.
He had given her enough face and a way out.
For ordinary people, even if they had resentment, it would immediately dissipate.
Wu Hai nodded in satisfaction.
The most important thing for a five-star hotel in the service industry was to make its guests feel at home.
Therefore, the room manager didn't confront the guest head-on. Instead, he retreated in order to advance. He protected the interests of the hotel and also left the guest some face.
The 5% discount seemed to be a small loss for the hotel, but one had to know that the price of each room here was very high, and the profit was also quite high.
A small discount could appease the anger of the customers, so it was not a loss at all.
As long as the customers were satisfied, word of mouth would spread, and there would be a steady stream of business in the future.
Seeing that the room manager had a good attitude and was a talent in dealing with conflicts, Wu Hai did not make things difficult for him.
He only said softly," My name is Wu Hai.”
"Wu Hai?"
The room manager muttered, still looking kind." Hello, Mr. Wu. I wonder what you think of my handling this?”
"Oh?"
The corners of Wu Hai's mouth curled up.
It seemed that the news of the change of ownership of Bancheng Hotel hadn't spread throughout the hotel yet. The room manager actually didn't know him.
However, it was no wonder. The room manager only cared about the guest rooms.
Other than that, there were also restaurant managers, logistics managers, and so on...
In a hotel, a manager could only be considered a middle-level manager.
Above them, there was also the general manager of the hotel. He was the one who managed the entire hotel and was the real high-level management.
"How about this? If you can't handle it, you should ask your general manager to come over.”
Wu Hai said to the room manager with interest.
"This…there's no need to alarm our hotel's general manager, right? If there's anything that's not done well, you can discuss it again.”
The room manager panicked.
If this matter was blown up to the hotel's general manager, no matter who was right or wrong, it would prove that he was not capable as a room manager.
If it was light, he would be reprimanded. If it was serious, he might be fined one or two days 'salary.
"It's none of your business."
Wu Hai shook his head.
He was quite satisfied with the way the room manager handled the situation, and he did not do it to complain.
Therefore, Wu Hai tried his best to remain friendly and did not give the room manager too much pressure.
"Go to your general manager and tell him that I'm waiting for him in the hotel lobby.”
"This…"
The room manager looked at Wu Hai's face. He was calm, kind, and confident. He didn't look like he was lying.
He didn't seem like someone who was deliberately making things difficult for them.
Could it be that he really knew the general manager of their hotel?
The room manager was a little puzzled, but he still nodded.
"Alright, Mr. Wu, please wait a moment. I'll go up and inform our general manager.”
The room manager bowed slightly, then turned around and left quickly.
"Let's go to the sofa over there and wait for a while.”
Wu Hai brought Zhang Xiaoning and the other two to the sofa in the hotel lobby and sat down to wait.
"Is there any problem?" Zhang Xiaoning was a little worried.
She felt uneasy that the hotel's general manager would be alerted after staying for a night.
"That's right. This is too troublesome.”Su Yiwen echoed.
"Just wait and see."
Wu Hai smiled confidently.
The hotel was his, and he was going back to his own territory.
What problem could there be?
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(The New Day's Flower Review votes have refreshed everyone. Quickly see if you have any more on hand and vote for this book.) Today, I will keep the fourth watch and fight for the fifth watch!)
This book comes from：m.funovel.com。