Li Gang first asked the team's personnel to contact the families of the victims. Then, his Lao Liu investigated the cause of the accident together. He believed that he had to understand the cause of the accident when dealing with the aftermath so that he could have a reasonable explanation for the family members. The cause of the accident was soon revealed. The equipment imported from Japan had been shipped to the company. It was originally planned to be installed and debugged in March this year. However, the Japanese company did not send engineers and technicians to the company to guide the installation. The specific reason was that the contract did not require the Japanese company to send someone to install it. If they wanted the Japanese to install the equipment, they would have to pay separately. Moreover, their asking price was too high, and the company could no longer meet their requirements. In this way, the company's old production line could only continue to produce. Because the contract order had already been signed, the production task list of various product models had been sent to each workshop. If the company could not deliver the goods on time, the company would suffer a huge loss. The company's production could not stop. The company's original equipment should have been overhauled long ago. Now, it was already a sick industry. Equipment failures frequently occurred, which forced the workers in the workshop to work overtime. When the equipment malfunctioned and the employees were in a state of extreme fatigue, it caused an accident.
The difficulty of Li Gang's work was in compensating the family members of the employees. Li Gang had no experience in dealing with such incidents, and he didn't know much about the country's policies. He could only cram for it at the last minute and find a large number of books on this topic from the company's library. He wanted to make sure that he knew what was going on. They had to satisfy the family members 'requests, but they could not violate the country's regulations. Initially, Li Gang thought that he was well prepared. However, when he faced the family members of more than 100 people, Li Gang panicked. He immediately called Ye Mei and asked her to go to the cafeteria to prepare the food for more than 100 people. Everything else would be easy. Ye Mei answered the phone without even asking for instructions. She immediately went to the cafeteria to arrange Li Gang's request.
After putting down the phone, Li Gang led the 100-odd people to the company's auditorium. When the noisy people quieted down, Li Gang began to speak."Uncles, aunties, brothers, and sisters, first of all, I apologize to you on behalf of all the employees and leaders of the company. Although the cause of the accident was still under investigation, no matter who was responsible, as the company's manager, he had an unshirkable responsibility. I would like to apologize to everyone first.”After saying this, Li Gang bowed deeply to the people below the stage and then continued,"Dear relatives, I know that everyone is grieving. I can understand that. As the company's representative to handle this matter, I have a suggestion for everyone: We will definitely negotiate and handle the incident in accordance with the relevant national regulations and everyone's requirements. Now that we have so many people here, it's not good for the accident to be properly resolved. "Therefore, I would like to ask you to send a few representatives over. We will sit down and discuss this matter calmly. The company will try its best to meet everyone's requirements as long as it does not exceed the scope allowed by the national policy. What do you think?"
There were whispers below. Li Gang saw that everyone was loosening up, so he said again,"If there's any injustice in our company's handling of this matter, I won't complain even if you beat me up.”
Soon, an old man stood up and said to Li Gang,"Young man, I believe you this time. I hope you keep your word. However, if the government relies on the power of the country to bully us commoners, then we won't look for you. We'll go straight to the city government.”
Li Gang said loudly,"Okay, Grandpa, let's do it this way." You guys discuss it first, I'll leave for a while.”Li Gang walked out of the hall. His mind was filled with thoughts on how to deal with the accident. He said that he was giving the family members time, but in fact, he was also buying time for himself.
Li Gang felt that he was a child from the mountains. He knew that these people were also from the mountains when he saw their clothes. He was deeply impressed by the hardships of life in the mountains. Therefore, he also wanted to fight for more benefits for these simple villagers. At this moment, the old man came to Li Gang and said,""Young man, we've already discussed it. When can you talk to us?”
Li Gang waved his hand." Let's go to the cafeteria to eat. After dinner, send the others back first. Then we'll start negotiating."”With that, he led these people to the cafeteria.
As an expert in dealing with any accident, he was actually a negotiation expert. However, Li Gang did not understand the trick. He decided to use his sincerity to move the families of the accident victims. Actually, this was also one of the techniques. Of course, it was also a taboo method for negotiation experts. When dealing with work, as long as one's personal feelings were mixed in, things would often deviate. There would always be a dissatisfied party on both sides.
In the company's large conference room, the company's representative, Li Gang, and the families of the victims began to negotiate. This time, those who stayed were the immediate family members of the employees who were injured in the accident. Li Gang decided to retreat from the country and advance. He would first let the other party state his conditions, and then he would reply according to the other party's requests. As long as they did not cross the line, Li Gang decided to agree to all their requests. He did not want to waste time and wanted to end this matter as soon as possible. When everyone was seated, Li Gang stood up and said to everyone,""Dear relatives, first of all, on behalf of the company, I apologize for the pain caused by the casualties in this safety incident. I am deeply saddened by the death of your loved ones. As the representative of the company, I'm here to discuss the aftermath with your relatives. I know that the families of the two deceased employees are in the countryside. Your life is very difficult. Your family's life is supported by the salary you earn from working in the company. Now, I'm an audience. I want to hear the opinions of the two family members first. If you have any difficulties that need the company to solve, just tell me. I'll report your request truthfully to the company's leaders, and I'll try my best to ask the company's leaders to approve your request as soon as possible. Everyone can speak now."
This book comes from：m.funovel.com。