Zhang Musi did not hide his anger at all. He was really angered by Chen Yizhou's words.
Fast Delivery, no matter how much money it earned, was Zhang Mu's first business after all. Many of his future plans would need to rely on Fast Delivery to earn his first bucket of gold.
In order to set up the company, Zhang Mu had spent a lot of effort. He had schemed with Zheng Jinhai, Shanghai Bank, and Lu Song many times before he finally managed to successfully set up the company and obtain a sum of funds.
It could be said that Zhang Mu attached great importance to express delivery. Besides, when he took over these 2,000 laid-off employees, Zhang Mu had already made it very clear to Lu Song.
Due to some special reasons, these laid-off workers couldn't be casually fired when they went to other units. After all, they had to be respectful.
However, Zhang Mu did not care about these things at all. He did not care where these people came from. As long as they dared to play tricks on him, no matter who they were, they had to get lost!
Chen Yizhou was shocked by Zhang Mu's expression. He had known Zhang Mu for half a month, and during this period of time, he thought he knew Zhang Mu a little.
Although Zhang Mu was young, he was very capable. He thought of the delivery of lunch in the same city that no one had ever done before. He even created such a big business at a young age and fed a whole 2,000 people.
Moreover, Zhang Mu's temper was also very good. He did not put on any airs like a big boss. For so many days, whether it was the part-time students, the laid-off workers, or the former leaders of state-owned enterprises, he treated them all equally. He had never seen Zhang Mu so angry.
Although Zhang Mu was young, he had been the second-in-command of a large enterprise for a long time in his previous life. He had managed countless people and had an inexplicable bearing.
Usually, it wasn't obvious, but now that he was angry, his aura spread out. Chen Yizhou, who was ten years older than him, couldn't help but feel a trace of fear. He hurriedly explained,
"Mr. Stanley, it's not what you think. After you hear the explanation..."
"I'll give you a chance to explain. If the result doesn't satisfy me, you can't absolve yourself from the blame as the vice president!”
Zhang Mu looked at Chen Yizhou and said. Then, he sat down on the chair and waited for the other party's explanation.
"Okay, Mr. Zhang, the time you set for our delivery staff to pick up the food is from 11:00 a.m. All the lunch boxes must be picked up by 11:20 a.m. and delivered to the various delivery centers.”
Chen Yizhou said,
"After all the lunch boxes are distributed at the delivery centers in various places, they will be quickly transported to the major distribution points. Before 11:40, our delivery staff will bring all the lunch boxes to the gates of each school to wait.”
"Under normal circumstances, there's definitely enough time. A few days ago, when we were conducting experimental transportation, we were indeed able to deliver the lunch boxes to the school gates at 12 o'clock sharp.”
" However, there is a prerequisite for the delivery to be completed on time. That is, at 11 o'clock sharp, which we have agreed with the customers, all customers have to prepare lunch…"
Hearing this, Zhang Mu roughly guessed what was going on and asked,"
"Do you mean that there are customers who didn't finish preparing their meals at 11 o'clock in the morning?”
" Yes, our staff responded that a small number of users did not finish preparing their meals at 11 o'clock sharp. Instead, they asked the staff to wait. The latest one even finished preparing lunch at around 11:20…"
Chen Yizhou replied.
The meal was prepared at 11 o'clock sharp and delivered to the gates of each school at 12 o'clock sharp.
However, if they prepared lunch at 11:20, they would definitely not be able to deliver it by 12:20. It would even be dangerous at 12:30!
This was because the staff worked very hard from 11 am to 12 am, and every segment was scheduled.
For example, they would be sent to the major transportation centers at 20 minutes, and they would be sent to the schools after 40 minutes.
Once one step was wrong, the subsequent steps would all be affected. They might even have to wait until the lunches that were prepared on time were delivered before they could go through the process again. Only when they were closer could they finally be delivered.
Without hesitation, Zhang Mu ordered,"
"Inform the staff at the front line to forget about today's meal. After all, it's the first day, but from tomorrow onwards, all customers who don't have lunch ready at 11 o'clock don't have to wait. We'll terminate our cooperation with them!”
"This... Mr. Stanley, isn't this too extreme?”
Chen Yizhou asked nervously,
"Our company has just started to develop, and it's time to build up our reputation. It's very easy for customers to be disgusted by this. Besides, don't they say that customers are God now…"
"The customer is God?"
Hearing this, Zhang Mu suddenly smiled. He didn't think much of this phrase twenty years later, but it was still very interesting to hear it in this era.
Just like when he had just been reborn and had 'borrowed' the start-up funds from Huang Dalin to return to Shanghai, the ticket seller on the bus had not been polite at all to the passengers. He had even insulted them with words like 'country bumpkin'.
It wasn't just the ticket seller. In this era, most of the service industries were like this. The salespeople who sold clothes were also indifferent to their customers. Some even looked down on them.
It wasn't surprising that such a situation had occurred. After all, before the reform and opening up, almost all the service industries were publicly owned and shared.
They were all comrades. It was already good enough that they could buy something. What was so great about customers? Why should I give you a good face? If you don't buy it, someone else will.
However, with the introduction of the market economy, many people's views began to slowly change.
Just like how many people began to measure a person's success with money, money was the boss, and customers were the gods.
In a very short period of time, this statement was accepted by countless service industries in China. Logically speaking, express delivery was also a type of service industry.
However, this set of words would not work on Zhang Mu!
This book comes from：m.funovel.com。