Customers were very important. If a company didn't have its own customers, it would definitely go extinct. Otherwise, there wouldn't be so many service industries that regarded the phrase 'customers are god'.
There were indeed companies that did this well and their business grew bigger and bigger. Haidilao was a good example.
For now, Haidilao had only been established for three years and only had one store, but its business was very good.
However, 20 years later, Haidilao had more than 100 direct stores with an annual turnover of 3 billion yuan. It even successfully went public in Xiangjiang.
In fact, many people knew that the taste of Haidilao was not the best. In the hotpot industry, there were many old hotpots that tasted better than his.
But why did so many people go to spend money? It was because the service was good and the service was done to the extreme!
If you said you were thirsty, they would immediately take out a few drinks for you to choose from. If you said the fruits were delicious, a waiter would immediately send over a fruit brand. They would even pack a watermelon or other fruits for you before you left!
However, at the same time, some people liked it while others disliked it. Many people felt that Haidilao's service attitude was too much, and even made the customers feel that there was no privacy.
Zhang Mu didn't want to make a conclusion about who was right and who was wrong. He also believed that customers were important, but they were not God.
"Old Chen, we're in the service industry. It's our responsibility to provide better service to our customers, and it's only natural that we do so. However, there's a prerequisite for all of this, and that is that we have the most basic respect for each other.”
"
If it's like what you said," Zhang Mu said,"the customers are God. Even if they don't prepare lunch on time, we don't say anything and let the staff wait for them. What will happen in the end?"”
"Perhaps because one person is not punctual, more customers may not be able to eat their lunch on time.”
"If one in five people is not punctual, then our promise to our users to deliver lunch at 12 o'clock on time will be meaningless! Comparing the two, which was more important?”
Zhang Mu did not hide the fact that he wanted to nurture Chen Yizhou. Instead, he explained it to him directly.
Chen Yizhou had the ability and potential, but he was not decisive enough. Otherwise, he would not have run the factory like that.
Chen Yizhou's original idea was that he was a little confused by the situation. His management thinking was not clear enough. He still needed more training in this area.
"So that's how it is. I understand, Mr. Stanley. I was a little taken for granted..."
Zhang Mu was very straightforward. If Chen Yizhou still didn't understand, then Zhang Mu would really doubt whether nurturing him was a good choice.
"Well, it's good that you know. We'd rather not earn money from these people than guarantee the service that our company promises.”
"Alright, Mr. Stanley. I understand. I'll inform the others now..."
On
the first day of school, Quick Delivery once again refreshed the sense of existence in the hearts of countless people in Shanghai.
Many people could see such a scene on the road during the day. From time to time, there would be sky-blue painted vans and motorcycles driving on the streets and alleys. Whether it was the driver or the other staff members on the bus, they were all wearing sky-blue T-shirts.
Not to mention the people of Shanghai, even in the entire China, there was no such large-scale team with such uniform attire.
It would be fine if they only saw it on the street. Many parents who had children in middle school or high school would hear the words "love lunch" from their children when they returned home after a busy day.
After all, as long as they chose to have their children delivered quickly, they were parents who really wanted their children to eat better. Today was the first day of delivery.
When many people heard about the promotion of the express delivery service, they remembered the phrase 'don't let the children lose at the starting line'.
This simple sentence greatly stimulated the parents 'desire to compete. They did their best to prepare a big meal for their children today.
As a result, when many students were eating fast food at the school gate, while those who were eating lunch with love were eating a big meal, they would definitely feel a little competitive.
After returning home, she would also ask her parents to order food delivery service for her.
In the early stages, from offline to TV commercials, and with the offer of a free experience for a week, it took nearly a month to successfully get 130,000 users to try the delivery service of Love Lunch.
However, in just two days after school started, with the word of mouth of many junior and high school students, in less than a week, Suda Express had increased the number of customers by nearly 100,000!
On September 7th, Chen Yizhou handed the consolidated report to Zhang Mu's desk. He said excitedly,
"Chairman Zhang, you're right. Although some customers no longer let us deliver because of our one-sided termination of cooperation, we're still able to deliver the goods.”
"However, because we have been able to deliver lunch on time every day for the past few days, more and more customers have chosen our delivery service. As of this morning, we have already obtained 180,000 users!”
"In just one morning, we received a total of 64,628 payments. There are still people coming to pay. I believe that most people will be willing to pay and continue using it at night.”
180,000 users, over 60,000 people paid!
In Chen Yizhou's opinion, this number was already extremely successful.
Even if the number of people in the afternoon and morning was the same, a total of 130,000 people were willing to renew their contracts. Each household would pay 50 yuan per month, which added up to 6.5 million yuan per month!
After deducting the salaries and expenses paid to the employees, there would be at least two million or even three million left!
If this was the amount he earned in a month, how much would he earn in a year?!
As long as this trend was maintained, Zhang Mu would be a multimillionaire in four months!
Even though a 10,000-yuan household was not considered much, to be able to buy a car with 100,000 yuan was considered a successful person in the entire city.
But how old was Zhang Mu? 19 years old, not even 20 years old, and already worth tens of millions!
Chen Yizhou felt that he had lived for the past 30 years as a dog!
Chen Yizhou suddenly thought of something.
At this time, although there were many multi-millionaires in the country, there should be no one younger than Mr. Stanley, right?
I'm a new boss, I'm a 19-year-old, I'm the youngest multimillionaire in the country?
[PS: I'm looking for flowers, I'm looking for evaluation votes, muah ~]
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