"I have some classmates in the same major. They also want to come to work.”
Wang Hui looked at Wang Sicheng and asked.
"Are you also studying speed recording?"
Wang Sicheng asked.
"Yes."
"They all got the certificate of a speed recorder," said Wang Hui.”
She started to get nervous. They majored in speed recording, but their speed was not considered fast among the speed recording masters.
A speed of 180 words per minute could be said to be a threshold. If they wanted to break through to 220 words per minute, it would still be very difficult for them to obtain an advanced speed recorder certificate.
If they couldn't get a high-level speed recorder certificate, it wouldn't be easy for them to find a professional job.
After all, to record the speech of the speaker, it was not enough to keep up with his speaking speed. In order to record his words more accurately and completely, the speed of recording had to be faster than the speed of the speaker's words. Otherwise, it would not be able to keep up with the speed of the speaker.
"Alright."
"Call them over. I'll come for the interview.”
Wang Sicheng was going to launch Tide Guide Network on the market soon. At that time, what he needed was not just one or two customer service staff, so he agreed.
"Thank you."
Wang Hui said gratefully.
After making an appointment, Wang Hui brought her six classmates to the company.
After the interview, Wang Sicheng was satisfied with their speed of entry.
However, to be a good customer service, it was not just about the speed of typing.
"Other than answering customers 'questions, the most important thing for customer service is to guide customers to place orders.”
Wang Sicheng gave them special training so that they could do a better job in customer service.
He borrowed a projector and showed the PowerPoint that he had prepared in advance. He said to them,"You're now the customer service of our Tide Guide website. Your job is to answer customers 'questions and guide them to place orders.”
"This is the customer service portal where you work. You can log in to the website's backstage through your sub-account and check the inquiry messages sent by customers.”
Wang Sicheng gave them a simple introduction to give them a general idea. He would explain it to them after they had done the actual operation.
"This is how our customer service staff address our customers. They must address us as 'kin',' kin', and 'you'.”
"Welcome, customer service XX is at your service.”
"Dear, your customer service XX is here.”
"Welcome. Your arrival brings light to our humble store.”
“……”
"You can take notes," Wang Sicheng reminded them.”
"Yes."
Wang Hui and her classmates picked up their pens and wrote down these key points.
Seeing that they had all taken notes, Wang Sicheng continued to train them."Orders that have not been processed by customer service are natural orders. Orders that have been processed by customer service are your orders. If the customer successfully places an order under your guidance, you will receive a commission after the customer has confirmed the receipt.”
"Every set of clothing that is confirmed to have been received will receive a commission of ten yuan.”
" In other words, based on the base salary, the more customers you lead to successfully place orders, the more bonuses you will receive, and the more salary you can get," Wang Sicheng encouraged.”
Customer service was actually a rather boring and impatient profession. After working for a long time, it was difficult to have enthusiasm. Setting up a commission could motivate the customer service staff. This way, they would work harder and the overall performance of the website would be better.
"That's good."
When they heard that they could earn more money, their eyes lit up, and their motivation to be customer service suddenly rose.
Originally, they just wanted to find a job to reduce the burden on their family. Who would have thought that in addition to the basic salary, the job they found actually had a share?
They came out to work to earn more money.
This gave them a boost in motivation. In Wang Sicheng's training class, they took notes very seriously and wrote down the key points that Wang Sicheng mentioned.
Wang Sicheng drew a streamlined diagram on the small blackboard and explained to them,""This is the process of a customer's purchase. Place an order, wait for delivery, confirm receipt, and comment. If the customer service received a good review, they would be rewarded with an additional 10 yuan!”
"That's why we must have a good service attitude towards our customers. Only then will they give us good reviews.”
Wang Sicheng raised his voice." Did everyone hear that?"”
"Got it."
Wang Hui and the other customer service staff nodded and replied,
"Customer service is divided into morning and night shifts. The morning and night shifts are arranged by the supervisor. The rest time is not fixed every month.”
"The day shift is from 8:50 to 17:50 in the morning, and the night shift is from 15:00 to 23:00 in the afternoon.”
"The morning and evening shifts and rest time of the customer service will be arranged and adjusted by the supervisor.”
"Wang Hui will be the supervisor, and her basic salary will be doubled.”
Wang Sicheng ordered.
"Alright."
Wang Hui agreed. Although the supervisor had to do the schedule and coordinate the rest of the customer service, it was not easy. However, doubling the basic salary was still very good!
If you suspect someone, don't use him. If you use someone, don't trust him.
Wang Sicheng could be considered a small boss now. If he said yes, then yes. If not, then yes. As long as Wang Hui wanted to do it, he would help her improve her ability and manage her customer service.
"For customers, what they care most about is whether the clothes fit, so we have to know the size of the clothes very well.”
"I'll print out a copy of these product size for all of you.”
Wang Hui looked at the " Girls 'Shirt and Skirt Dimensions " that Wang Sicheng had displayed. It detailed the shoulder width, chest circumference, length of the shirt, length of the long sleeve, waist circumference of the skirt, length of the short skirt, and length of the long skirt for each size.
"This is the 'Girl's Weight and height recommendation list'. It suggests size according to height and weight.”
"This is the 'Men's T-shirt and Pants size Chart' and this is the 'Men's Weight and Weight Suggestion Chart.' We recommend sizes according to the customers 'different heights and weights.”
"There's also the issue of returning the goods.”
Wang Sicheng said," Online shopping will become the trend of life in the future. We have to admit that online shopping has brought great convenience to modern people's lives. However, no matter how detailed the things on the online store are, no one knows if they fit without wearing them.”
"For customers who receive clothes that don't fit, we support unconditional returns within seven days.”
"But we don't return goods to customers who maliciously damage clothes and extort them.”
"We will give a small card to explain.”
Of course, Wang Sicheng didn't just put in a small card. He also wanted to learn from Modo and put a good review card in the clothing." Five star good review, collector's shop, cross good review, plus follow-up review, you can get 10 yuan back!”
Wang Sicheng believed that many people would obediently give him good reviews. As long as the number of people who gave him good reviews increased, it would definitely attract more customers.
This was the same logic as rolling a snowball. As long as the reputation was good, it could roll more and more.
Wang Sicheng seemed to see a huge pile of money rolling towards him.
"Ah!"
Wang Sicheng really wanted to die from a pile of money. It was better to die rich than poor!
He was really short of money now!
Wang Sicheng rubbed his chin with his fingers. If he wanted to save costs, he had to consider logistics.
The cost of shipping a single item was too expensive.
He had learned that the starting price of express delivery in the market was 6 yuan (1KG) in the province and surrounding areas. The price of 2 yuan for 1KG varied according to the distance. It was about 10 yuan for areas that arrived in 23 days (most of the other provinces) and 15 yuan for remote areas such as Xinjiang and Ningxia.
The more he shipped, the higher the logistics cost.
In order to reduce costs and obtain more benefits, he had to control the cost of logistics.
This book comes from：m.funovel.com。